FREQUENTLY ASKED QUESTIONS
1. How do I order a Custom Sports Ball or Ornament?
After choosing the item(s) you want, click "Add to Order". You may then resume shopping or click "Checkout Now" to begin the payment process. After your payment is made, send your digital photos and desired text to us at firstname.lastname@example.org
. You may also mailed your photo to us at: Sports Kreations P.O. Box 197 Lithia Springs, GA 30122. It will be returned safe and unharmed.
If you would like your ball to look similar to a design that is already on our website or flyers, please indicate which one(s) you would like prior to or immediately after paying for your order!
We will email you a proof before we actually make your item. If the text is too long, or your pictures are not of an acceptable quality, we will notify you before continuing your order.
2. Do I need a PayPal Account?
No you do not need a PayPal account to order with us. Click pay with debit or credit card if you do not have a PayPal Account. You may also order by e-mailing us if you have questions before ordering or are unsure/uncomfortable about ordering through the website.
3. How long will the custom product last?
Indefinitely, if proper care is taken. Most items are meant for display only and should not be used if you want the image to last.
4. How soon can I get my order?
Normal turnaround is 5-7 business days. If you need your order sooner, we can expedite it for an extra fee. Please contact us for more info on expedite fees.
5. Can I send you a printed photograph or do I have to use a digital image?
You can send either one of your choice. 4x6 photo or larger is best with close-up subject.
6. What are the supported file types?
We use all 5 basic file types. .jpg, .bmp, .tif, .png, and .gif
6. What is the minimum quantity required to order?
Due to our advanced kreative processing, there is no minimum quantity required to order. You can order one or you can order a thousand or (even more)
7. I'm interested in Sports Kreations fundraiser for my organization or team?
What do I have to do? We are happy to partner with schools, sports teams, and other organizations looking for fundraising opportunities. Contact us for more information.
Don't see your Question/Answer above?
Contact us and we will be more than happy to assist you!